Selection and Recruitment free essay sample

This paper will analyze the theoretical principles behind the relevant screening and selection method and then apply the theories to the Jandal Air Call Centre. The first section of this paper defines and describes the key concepts of validity, predictive validity, utility and reliability and then investigating the nature of call centre work and identifying the key competencies required in the Jandal Air Call Centre. The second section will critically evaluates the selection methods such as application blanks, biographical data, resumes and cover letters, reference checks and initial interviews. The third section will analyze and evaluate the selection methods of personality tests including service orientation inventories, cognitive testing, work samples, integrity tests, structure interviews and assessment centres. This paper concludes with a final screening and selection plan for the Jandal Air Call Centre and considers its implementation. Organizations major challenge in the rapidly changing work environment is designing and managing successful staffing processes. We will write a custom essay sample on Selection and Recruitment or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page (Heneman Judge, 2006). Organizations use external or internal recruitment methods to get the best possible candidate in order to achieve their goals and objectives. Legge (1995), argues that the integration and internal consistency of human resource systems is very important for organizational success. Thus he says that the selection and recruitment processes are the foremost part of finding and identifying potential candidates. Success in securing appropriate and skilled employees sets upper limits on potential organizational performance, however good the management and development of that workforce be (Wolf Jenkins, 2006). Heneman and Judge (2006), suggest that although costs need to be considered in evaluating assessment methods, more consideration should be given to the fact that valid selection measures pay off and will return many times their cost. Firms that are less selective or hire lower-skilled employees are likely to experience significant effects on productivity, while hiring a mismatched employee can result in poor performance and higher turnover rates (Batt, 2002). The importance of careful selection is punctuated in the case of front-line service roles, as these employees are situated at the organizational-customer interface, representing the organization to customers (Ashforth Humphery, 1993). However, according to Hays Recruitment (2009), due to the current economic climate, pressure to maximize sales and revenue has created demand for experienced telesales consultants, while the need to maintain customer bases has created demand for capable customer service representatives. Selectors need to be aware of how well particular methods predict future performance which is the validity and of the different methods cost, relative to the increased accuracy they bring which the utility (Wolf Jenkins, 2006). In staffing, there is a concern with the validity of predictors both in terms of accuracy of measurement and accuracy of prediction (Heneman and Judge, 2006). It is important to use predictors that are an accurate representation of the knowledge, skills and other abilities (KSAOs) to be measured. In order to assess the various screening and selection methods we must first understand the key concepts of validity, reliability and utility. According to Heneman and Judge (2006), validity refers to the accuracy of measurement and accuracy of prediction, as reflected by the scores obtained from a measure. That is the strength of the relationship between a predictor and job performance; the degree to which we are measuring what we think we are measuring.

Why Pyramids Dont Work Simple Examples

Why Pyramids Dont Work Simple Examples Pyramids Schemes Explained A pyramid scheme is a type of investment scheme in which investors earn profits from the recruiting of new members to the scheme; all pyramid schemes inevitably fail because they rely on geometric growth to sustain returns for the investors, and eventually reach a point at which they collapse. A pyramid scheme is similar to a Ponzi scheme in that it relies on ever-increasing numbers of later investors to provide returns for earlier investors, but differs in that returns for investors are directly tied to the number of new investors each can recruit. Multi-level marketing (MLM) programs, which are legal in most places, are actually a form of pyramid scheme. There are a number of variations in the form of pyramid schemes. The three most common are the simple pyramid scheme, the 8-Ball Model, and the 2-Up System; the latter two are the basic format, with some slight adjustments, of most MLM systems. Simple Pyramid Schemes The simplest form of a pyramid scheme is also sometimes called a â€Å"chain-letter† scheme. The starter of the pyramid will recruit some number of investors, each of whom will pay him a certain amount. The second group of investors each recruits the same number of investors, thus earning several times over their original investment, i.e. the amount they each paid to the first investor at the tip of the pyramid. In order to earn a profit, each investor in each successive level must recruit the same number of people. For example, Investor Number One at the top of the pyramid recruits six new members for $1 each, earning a profit of $6. These six recruits then recruit six new members each, earning $5 profit and adding 36 people to the pyramid. In order to earn their profit, the 36 members on the third level of the pyramid must recruit a total of 216 people, who subsequently must recruit 1,296 people, and so on. This illustration published a few years ago by the US Securities and Exchange Commission shows how this pyramid scheme quickly becomes unrealistic: This kind of pyramid scheme is illegal everywhere, for obvious reasons; the only investor who is guaranteed a return is the one at the top of the pyramid, and practically speaking, anyone below the fourth or fifth level of the pyramid is likely to lose 100% of his investment. Want to know more? Go here: Currency Exchange Rates and Management Difference Between Management and Leadership Five Components of Service Management Buy Research Paper Online Top 10 Tips on Buying an Essay The 8-Ball Model The 8-Ball Model, which is called that because a diagram of it resembles a rack of billiard balls, is a format used by some MLM schemes. In an 8-Ball scheme, members do not receive a profit from new recruits until three levels are recruited. For example, Company X is set up so that each new member can collect a $100 payment for â€Å"starter kits† for new members (this kind of arrangement is made because of laws in most places requiring that members of an MLM program receive goods of â€Å"equivalent value† for any â€Å"membership fee† or initial investment they make). But, payment is not made until the third generation of recruits. Member 1 recruits two new members, who recruit four, who recruit eight new members. These eight pay a total of $800 to Member 1. When the eight members on the third level of the pyramid recruit their two new members each, the two originally recruited by Member 1 receive $800 each from the 16 new level-four members.  The bottom thre e levels in an 8-Ball Model will always lose 100% of their investment, no matter how many levels there are. The 2-Up System The 2-Up System is a variation that is used by MLM schemes because it encourages recruits to work harder to recruit new members. In a 2-Up format, the â€Å"sales income† – which might be actual sales of products, or might simply be the initial â€Å"starter kit† purchase – from the first two people a person recruit goes to that person’s own recruiter; the sales from the third and any subsequent recruits then go to that person. In a 2-Up System, the bottom level always loses 100% of their investment, while the second-lowest level always breaks even. The 2-Up System is used in MLM schemes, because the opportunity for income grows exponentially as one moves higher up the pyramid; however, it requires that three times as many people be recruited for each new level in order for the preceding level to earn a profit, and quickly runs out of available recruits (particularly if they’re smart, and realize they’re being rooked). Differences between MLMs and Pyramid Schemes The only difference between an MLM and a regular pyramid scheme, and what makes MLMs legal while pyramid schemes are not is that the sale of products at least theoretically gives members the opportunity to earn income without recruiting new members. So in the example 2-Up System in the diagram above, the network would not necessarily have to expand beyond the four levels that are shown. Let’s suppose that the company represented by the diagram sells a product which has a cost to dealers of $9, and retails for $10. Let’s also suppose (to keep things simple) that the top level (the black oval) was recruited by the company directly, and that the top level recruit does not actually sell any products, preferring to simply profit from the sales of his â€Å"downstream†. If each member below the top level sells one product, the top level makes $7, the second level makes $3, the third level makes $1 each, and the fourth level makes no profit at all – exactly the same proportion of returns as if the framework were a naked pyramid scheme. The company (the recruiter of the top level in this example) is guaranteed a profit of just $2 from a total of 15 products sold. That should tell you something about the real cost (and likely the quality) of products offered through multi-level marketing schemes, as well as the futility of investing in one. Unless you are fortunate enough to be near the top of the pyramid – whether it’s a legitimate (if only just) MLM program or an actual pyramid scheme – the claims of high returns these schemes offer mean, â€Å"High returns for those who came before you.† Best to do your homework, and find safer ways to invest your money.

How Mild Intellectual Disability Is Defined

How Mild Intellectual Disability Is Defined Editors note: Since this article was originally written, mental retardation as a diagnosis has been replaced with an intellectual or cognitive disability.   Since the term retard made its way into the lexicon of the schoolyard bully, retardation has also become offensive. Retardation did remain as part of the diagnostic vocabulary until the publication of the DSM V. What Is Mild Intellectual Disability (MID), Also Referred to as Mild Mental Retardation? Many of the characteristics of MID correspond to those of Learning Disabilities. The intellectual development will be slow, however, MID students have the potential to learn within the regular classroom given appropriate modifications and/or accommodations. Some MID students will require greater support and/or withdrawal than others will. MID students, like all students, demonstrate their own strengths and weaknesses. Depending on the educational jurisdiction, criteria for MID will often state that the child is functioning approximately 2-4 years behind or 2-3 standard deviations below the norm or have an IQ under 70-75. An intellectual disability may vary from mild to profound. How Are MID Students Identified? Depending on the education jurisdiction, testing for MID will vary. Generally, a combination of assessment methods is used to identify mild intellectual disabilities. Methods may or may not include IQ scores or percentiles, adaptive skills cognitive tests in various areas, skills-based assessments, and levels of academic achievement. Some jurisdictions will not use the term MID but will use mild mental retardation. (see note above.) Academic Implications of MID Students with MID may demonstrate some, all or a combination of the following characteristics: 2 to 4 years behind in cognitive development which could include math, language, short attention spans, memory difficulties and delays in speech development.Social relationships are often impacted. The MID child may exhibit behavior problems, be immature, display some obsessive/compulsive behaviors and lack the understanding of verbal/nonverbal clues and will often have difficulty following rules and routines.Adaptive skills, everyday skills for functioning, may be compromised. These children may be clumsy, use simple language with short sentences, have minimal organization skills and will need reminders about hygiene, such as washing hands, brushing teeth (life skills). etc.Weak confidence is often demonstrated by MID students. These students are easily frustrated and require opportunities to improve self-esteem. Lots of support will be needed to ensure they try new things and take risks in learning.Concrete to abstract thought is often missing or significantly delayed. This include s the lacking ability to understand the difference between figurative and literal language. Best Practices Use simple, short, uncomplicated sentences to ensure maximum understanding. Repeat instructions or directions frequently and ask the student if further clarification is necessary.Keep distractions and transitions to a minimum.Teach specific skills whenever necessary.Provide an encouraging, supportive learning environment that will capitalize on student success and self-esteem.Use appropriate program interventions in all areas where necessary to maximize success.Use alternative instructional strategies and alternative assessment methods.Help the MID student develop appropriate  social skills to support friend and peer relationships.Teach organizational skills.Use behavior contracts, and reinforce positive behavior if necessary.Ensure that your routines and rules are consistent. Keep conversations as normal as possible to maximize inclusion with peers. Teach the difference between literal/figurative language.Be patient! Assist with coping strategies.

UPS case study Essay Example | Topics and Well Written Essays - 1000 words

UPS case study - Essay Example With the objective of providing complete supply chain solutions to its customer, the company established the UPS Logistics Group in 1995. Today, the company manages the flow of goods, funds and information in more than 200 countries and territories every day. UPS provides specialized transportation, logistics, capital, and e-commerce services to its valued customers. It also enables its clients with warehousing, freight forwarding and returns management (Research and Markets 2011). UPS owns a large fleet of trucks, trailers, vans et al to ensure smooth functioning of day to day business. The company has imbibed the latest technology from time to time so as to provide superior services to its clients. UPS offers both ‘LTL’ and ‘TL’ services to cater to needs of all its clients ((PR Newswire 2006). From time to time, the Atlanta based company ventured in oversees markets and made a mark there as well. 2) The U.S. Postal Service, headed by a Postmaster General and a Board of Governors, is a branch of the federal government. The USPS is, by statute, under obligation to provide mail services to all Americans. This mandate has to be followed by the USPS irrespective of where the customers live. USPS has to serve these customers/territories even if a cost-benefit analysis suggests that they do not make commercial sense (Harreld, Heather 2000). This obligation obviously leads to high costs, reduced efficiency and thus puts a strain on the financials of the company. Since USPS, a government agency is bound to operate even in non lucrative areas; UPS is relieved of this obligation, legal as well as moral, to do business in such areas. As such, UPS can concentrate on areas, services and customers that it deems would give the company decent profits. 3) An intermodal approach entails the placing of parcels, packages or letters that UPS is required to deliver in an intermodal container  or vehicle. This intermodal

IS CBT EFFECTIVE IN MANAGING SCHIZOPHRENIA Essay

IS CBT EFFECTIVE IN MANAGING SCHIZOPHRENIA - Essay Example According to the http://www.schizophrenia.com/szfacts.htm, there is no cure for schizophrenia so all talk of "treatment" or "therapy" may pertain to â€Å"management† and not actual â€Å"treatment† of the condition. In this work, we review three articles that I consider important in how cognitive behaviour therapy can be useful in the management and treatment of schizophrenia. We review three studies: Barrowclough et al. (2006), Turkington et al. (2006a) and Turkington et al. (2006b). Barrowclough et al. (2006) sought to evaluate the effectiveness of group cognitive behavioural therapy for schizophrenia. To do so, 113 people with chronic schizophrenia, the Barrowclough et al. study assigned each of the 113 people to receive either the group cognitive-behavioural therapy or the usual treatment. The primary measure employed to assess the efficacy of treatment were the positive symptom improvement on the positive and negative syndrome scales while the secondary measures w ere â€Å"secondary outcome measures† like symptoms, functioning, relapses, hopelessness and self-esteem (Barrowclough et al. 2006, p. 527). The finding of Barrowclough et al. (2006) is that there was no significant difference between the two methods of treatment. However, the individuals subjected to group cognitive-behavioural therapy have a reduction in â€Å"feelings of hopelessness and in low self-esteem.† Thus, the conclusion of the Barrowclough et al. (2006) study is that â€Å"although the group cognitive-behavioural therapy may not be the optimum treatment for reducing hallucinations and delusions, it may have important benefits, including feeling less negative about oneself and less hopeless† (p. 527). The Barrowclough et al. (2006) study exhibited adequate adherence to professional and research ethics. Perhaps, an important indication of this is that the study sought an ethical agreement with the local research ethics committee. The inclusion criteria for the study are very clear in Barrowclough et al. (2006, p. 527). One of the inclusion criteria is that informed consent from the patient was required although the study does not discuss whether the informed consent is merely verbal or written or whether the relatives or the guardians of the patients were made co-signatories in the informed consent mechanism. I believe that concurrence of relatives or guardians may be necessary because schizophrenic patients may be considered legally incompetent to respond to requests for consent (even if symptoms have not exacerbated six months prior to the study). In building cognitive behavioural therapy groups, the study built groups from the 113 individuals who were the subject of research. Those who administered the group cognitive-behavioural therapy composed another group who operated a program independent of the Barrowclough et al. research team. In the opinion of this researcher, the Barrowclough made due consideration for the welfare o f patients by putting in their inclusion criteria the requirement that the patient had one month of stabilisation if they had experienced a symptom exacerbation in the last six months (Barrowclough et al. 2006, p. 527). At the same time, however, the inclusion criterion implies that the results of the study should be qualified or that the positive benefits of the group cognitive behavioural therapy for schizophrenia, if any, apply only to that population

Gender Roles and Marriage in The Proposal by Chekhov and Country Lovers

In the following essay I will compare and contrast gender roles and marriage between â€Å"The Proposal† by Anton Chekhov and â€Å"Country Lovers† by Nadine Gordimer to showing how women tried to survive in controlling their identity. This essay will compare and contrast each of the characters used by two very different writers. The early 1900’s era was not kind to people in their struggle for what they tried to accomplish with their lives. Nadine Gordimer was born 1923 in Africa. She was against the opposition that the black people of Africa had to face and stressed this issue in her writings. She was awarded the Nobel Prize for literature in 1991. Anton Chekhov was also famous for Russia’s Pushkin Prize in 1888 and like Gordimer, he also wrote many short stories but sometimes ventured out into theater with several plays. Both writers lived abroad sharing the use of conflict in their writings such as unrealistic expectations, endowment and social status. They used symbolism more as a contrast instead of a comparison, but compared lower class to higher class status for each of their characters in the two short stories that will be featured in this paper. In the article written by Gordimer that is titled â€Å"Twenty-one Years Later she states that â€Å"since 1980 other media have taken over from the printed word as the most powerful means of free expression. I remain as totally opposed to censorship as ever, but I am in a quandary when I touch the wrong button on television set and find I’m confronted with a couple making Shakespeare’s ‘beast with two backs’ in a truly beastly and violent sexual display that certainly could frighten any of the many children left to amuse themselves playing the channel keyboard of television. I’m more co... ...p107, 2 p. Contemporary Review Company, Ltd. Gordimer, N., 2001 Twenty-One Years Later, Biography, spring, Vol. 30 Issue 2, p. 277, 2 p. Kenyon, O., 1989 Women Writers Talk, Carroll & Graf Publishers, ISBN-10: 0881847054. Miller, R., 2008 Sweat. February 8, Collins Harper, Retrieved Website:http://www.zoranealehurston.com. Ritchi, D., 2003 Doing Oral History, New York: O U P. Seyhan, A., 2001 Writing Outside the Nation, U K: Princeton University Press. Singh, G., & Kumari, D., 2011 History Revisited in Oral History by Nadine Gordimer, Language in India, February, Vol. 11 Issue 2, p 296-303, 8 p. Trump, M., 1986 The Short Fiction of Nadine Gordimer, Research in African Literatures, Fall, Vol. 17, Issue 3, p 341-369, 2 p. Winkelmann, J., 2002 â€Å"Restless Legs† in â€Å"The Wedding Proposal†, Acta Neurologica Scandinavia, April, Vol. 105 (4), p. 349-350.

Minister’s Black Veil: The Harbored Sin

Reverend Mr. Hooper approached the â€Å"meeting house† Sunday morning to preach his sermon as he did every Sunday, but on this day, he wears a veil that normally signifies mourning. The veil represents the good minister’s guilty conscience that masks a secret sin he harbors in his soul. From Hooper’s first sermon with the veil, the congregation recognizes the darkness he hides with the crape. The sermon makes â€Å"reference to secret sin, and those sad mysteries we hide from our nearest and dearest,† possibly Hooper’s. Later, the minister attends a funeral where the town’s people feel â€Å"the minister and the maiden’s spirit were wailing hand and hand. † In this scene, the inner death of the Reverend’s soul gives him a connection with the deceased. The guilt seizes the minister at the wedding he performs for the â€Å"handsomest couple in Milford. † He catches a look at himself in a mirror and â€Å"the black veil involved his own spirit in the horror with which it overwhelmed all others. † Obviously his guilt overwhelms him at this happy occasion. The sin he harbors in his soul also changes him and separates him from society. At first, Old Squire Sanders does not invite the minister to breakfast. As he continues to wear the veil, â€Å"the gentle and timid would turn aside to avoid him†¦the children fled from his approach. † Even his fiance leaves him because he cannot clear his clouded conscience. Mr. Hooper explains to Elizabeth, â€Å"I hide my face for sorrow. . . I cover it for secret sin. † That sin keeps him from happiness with Elizabeth. The reverend does connect, however, with other sinners. He uses the veil for â€Å"one desirable effect. † The veil’s â€Å"gloom, indeed, enabled him to sympathize with all dark affections. Converts felt â€Å"they had been with him behind the black veil,† signifying they share that secret sin Hooper hides. The Reverend’s â€Å"soul hath a patient weariness until that veil be lifted,† and the secret sin weighs on the minster’s soul. His soul must go to heaven in order to be saved. Unfortunately,  "on this earth† his soul suffers. While he remains human, his soul will bear the burden of sin. Not until God takes his soul can his body finally be cleansed from his impurities. Mr. Hooper wears the black veil to demonstrate to others the guilt he feel being a sinner.